JC SiLent:You cant be that far away from me ; if we're looking on the same side of the moon
Tuesday, June 17, 2008
Shannon & my joint complaint letter
Poor Service Quality at K-Box Orchard Celeleisure on 8 June 2008, Sun
My friend and I went for the K-Lunch on the above mentioned date ard 11.30am. The counter staff told us that our session will end at 2.30pm as I made a booking.
We ordered our drink shortly after we were brought to the room. But the staff totally forgot about our lunch until I asked him. Till then he realised that he had forgotten our orders
An hour later, my friend checked with the staff why the lunch had not come and was told that the staff will get back to her soon.
Half an hour later, the staff did not get back to her. Therefore I chked with the manager what happened to my order. The lunch then finally came at 1.45pm
When the staffs went around collecting the empty dishes, we had only just started eating.
At 2pm, one of your staff knocked on our door again and said " last song", which apparently was not was said earlier on. Upon realising her mistake she quickly corrected that it was 2.30pm before she left.
Our mood was totally dampened by these incidents and may I ask what kind of cust service KBox is providing when I still see KBox staff and hanging ard chitchatting and laughing and not even checking if their service is being fulfilled?
& 9:02 pm
about
Celine Kwan
j_celinek@hotmail.com
Celine.jcs.kwan@gmail.com
If you be my star
I'll be your sky
you can hide underneath me and come out at night
when I turn jet black and you show off your light
I live to let you shine
This layout was done by nette, with the help of Brushes from 100X100
and the Codes from kriss.Finally, the lovely image was taken from: deviantart. Pls do not take out the credits.
